Enterprise search improves productivity, cuts support costs

Among the key findings in my recent research report are that the top 20% of performers using enterprise search achieved:

· A 6 hour reduction in the time personally spent searching for information each week, compared to a one hour reduction for all other companies.

· A 28 hour reduction in the time staff spent searching for information each week, compared to a one hour reduction for all other companies.

· 67% of searches return the most relevant results on the first page, compared to 42% for all other companies.

· 15% reduction in customer support costs, compared to a 3% increase for all other companies.

You can find the full report here:  http://tinyurl.com/yh7hoq4